Ghana: Use PURC Redress Channel To Reach Us For Compensation If You Were Impacted By Prepaid Meter Crisis—ECG MD

Ghana’s southern power distribution company, Electricity Company of Ghana (ECG), has advised customers who have been impacted by the technical challenges with its ECash and PNS Metering System to use the PURC redress channel to reach out to them.

Addressing a press conference in Accra, Monday, on the technical challenges which made it difficult for prepaid meter customers to buy credit, the Managing Director of ECG, Samuel Dubik Masubir Mahama (Esq) said he expects those who were affected to use the appropriate channels to seek redress.

ECG customers in Accra, Takoradi, Tema, Nkawkaw, Kumasi, Volta and Central Regions were unable to purchase credit on their prepaid for a few days, a development which forced many to sleep in darkness.

Mr.  Samuel Mahama indicated the issues were about 95 per cent resolved as of midday on Monday.

He was optimistic that by the close of Monday, the system would have been fully restored.

He apologized to Ghanaians for the company’s inability to reliable service over the last few days.

Source: https://energynewsafrica.com