Tanzania: Deputy Energy Minister Urges TANESCO To Strengthen Customer Service Through Digital Systems

• Deputy Minister urges TANESCO to adopt digital systems for better customer service.
•  Meeting addresses performance, challenges, and strategic communication.
• Calls for improved benefits to motivate frontline service providers.

Tanzanian Deputy Minister for Energy, Hon. Salome Makamba, has urged Tanzania Electricity Corporation (TANESCO) customer relations and service officers to effectively use digital systems and intelligence to keep pace with technological growth and enhance the efficiency of customer service and communication.

She delivered the advice on Monday, May 18, 2026, during the opening of the five-day Annual General Meeting (AGM) of TANESCO officers at the Lavender Hotel in Dodoma. The AGM aims to assess work performance, identify challenges, discuss strategies to improve customer service, and strengthen strategic communication within the organization for 2026.

“We all recognize that technology is the foundation of modern service delivery. Therefore, it is the responsibility of Customer Service Officers to ensure digital systems, including smart intelligence, are used efficiently so that citizens receive quality services and timely information,” Hon. Salome Makamba said.

According to her, the government recognizes the sincere efforts being made by TANESCO to improve customer service and strategic communication through the use of social media, WhatsApp groups, and education on the safe use of electricity and clean cooking energy.

She also urged TANESCO management to improve incentives for customer service providers to increase their motivation and efficiency, noting that these frontline staff plays a key role in building the organization’s image with customers.

“On behalf of the Ministry leadership, I congratulate the service providers for your dedication. I also request the TANESCO CEO to oversee the improvement of their benefits so that they can provide quality and reliable services to customers,” Hon. Makamba added.