Ghana’s Minister of State at the Energy Ministry, Herbert Krapa, has implored the Managing Director of the Electricity Company of Ghana and the management team to work hard to win back the trust of customers.
Krapa gave the charge when he visited the ECG’s Customer Service Office at Avenor, a suburb of Accra, the capital of Ghana.
The Minister who is not enthusiastic about the level of complaints by some customers of ECG urged the company to work harder to resolve customer complaints within hours and not days.
In a post on Facebook sighted by this portal, Mr Krapa said, “I assured them of mine and the government’s support to achieve these targets.”
In a related development, ECG’s Managing Director Samuel Dubik Mahama dismissed claims that new smart meters being rolled out are designed to exploit customers.
This follows numerous complaints about the consumption rates of the smart meters being installed under the Loss Reduction Programme (LRP).
Mr Mahama assured customers that the smart meters are designed to improve accuracy and efficiency, not to exploit them.
Source: https://energynewsafrica.com