The Ada District of the Tema Regional ECG has started a series of community visits and engagements with particular attention to customer service-related activities.
The first of this customer programme was held at the Koluedor Catholic Church at Koluedor, a suburb of Ada on Friday, 17th June 2022.
As part of the event, a mobile office was set up by the District Commercial Unit at the venue where customers within the locality were encouraged to visit with issues they may be facing about ECG services.
Over seventy community members showed up, with some having issues regarding the verification of accounts.
Some asked for the printing of account statements while others needed their faulty meters to be replaced.
Several customers also had billing challenges which were resolved.
Customers whose meters needed to be replaced were issued the necessary support while their meter replacements were handled on the same day.
As part of the programme, the ECG team discussed issues concerning the one-month moratorium which the company gave from 7th June to 6th July 2022 and encouraged that if any customer had problems with their meters, resulting from possible illegal connections, as well as some debt, they should inform the ECG so that they would not be processed for court.
However, should this time elapse, offenders would be prosecuted for the offence of stealing, as well as risk getting their names published in the media.
The ECG team on the field also engaged customers on efficient use of power, how to conserve power and safety with regards to electricity. Some of the participants expressed happiness at the fact that they had had their issues resolved without them having to go to the Ada District Office for such services.
Others encouraged ECG to carry out such services often to make it easier for more customers to benefit from the services provided.
Source: https://energynewsafrica.com