ZESCO Limited, formerly Zambia Electricity Supply Corporation, has cautioned the public against criminals who are impersonating staff of the corporation for various services.
According to the Corporation, it has noted with concern an upsurge in schemes in which some members of the public have been swindled by people pretending to be ZESCO employees and contractors purporting to offer ZESCO services, such as processing of quotations, new connection applications, meter installations, meter replacement and fault resolution, at a fee.
“The public is, hereby, informed that ZESCO DOES NOT use agents to undertake the aforementioned services; neither does it charge extra fees to hasten the process of accessing the services,” the Corporation said in a press statement.
“All ZESCO services regarding clearing faults and processing of quotations are FREE. Where certain services are paid for, an official receipt shall be issued at a duly recognised ZESCO office or Customer Service Centre,” it added.
ZESCO, therefore, advised its customers to access ZESCO services on the following platforms: National Call Centre, ZESCO Customer Service Centre, ZESCO Mobile App (Google Play Store/Apple App Store), ZESCO USSD Code *3600# and Other online platforms (Commercial banks, Kazang, Airtel, MTN and Zamtel).
