Tanzania: Speed Up Electricity Connection To Customers – TANESCO MD Tells Staff

Tanzania Electric Supply Company Limited (TANESCO) Executive Director, Mr. Lazaro Twange, has urged employees to accelerate electricity connections to customers in line with President Samia Suluhu Hassan’s directive to ensure that 1.7 million new customers are connected annually.

Mr. Twange made the call during a recent visit to the Lake Region, where he held a working session with staff from the Mara, Geita, and Kagera regions. He encouraged them to meet the targets set for each region, particularly in speeding up electricity connections to customers.

He also advised staff to maintain courteous communication when dealing with customers to strengthen collaboration and enhance TANESCO’s public image as a commercial entity.

“I congratulate you for the good work that continues to enhance the organisation’s image in customer service. But I urge you to remain responsible. Leaders, stand with your teams to ensure what is agreed upon is implemented on time. In this, we will be a bit strict; our goal is to ensure every customer is served within the stipulated period,” Mr. Twange emphasised.

For her part, the Director of Human Resources and Administration, Mrs. Margareth Mwandu, said TANESCO recognises and appreciates the contribution of its staff in achieving its goals and advancing its agenda. She reminded employees to avoid actions that could jeopardise their jobs.

“We are pleased to meet you. You are the face of our organisation because you interact with customers directly. Let me commend you for the work you are doing. As you are aware, the company has taken steps to address various challenges, including employee welfare. What we now ask of you is responsibility; the organisation depends on you in serving citizens,” Mrs. Mwandu said.

The working session aims to reinforce key responsibilities and ensure that the organisation’s targets are met.