Kano Electricity Distribution Plc (KEDCO) has been honored with the prestigious award for “Most Customer-Driven Electricity Distribution Company of the Year” at the Africa Brand Awards 2025, held in Lagos on Thursday, September 11, 2025.
According to KEDCO, the award is a testament to its relentless commitment to customer-centric innovations, improved service delivery, and stakeholder engagement across its coverage areas in Kano, Katsina, and Jigawa States.
Receiving the award, the Managing Director/CEO of KEDCO, Dr. Abubakar Shuaibu Jimeta, represented by the Head of Corporate Communications, Sani Bala Sani, and the Head of General Customer Relations, Hadiza El-Yakub, expressed appreciation to the organizers and reaffirmed the company’s focus on service excellence.
“This award reflects the voices of our customers and the hard work of our team. At KEDCO, we believe that sustainable success lies in placing our customers at the heart of every decision. We are humbled by this recognition and inspired to continue raising the bar,” he said.
“We understand that our responsibility goes far beyond the delivery of electricity. It’s about building trust, being responsive, transparent, and always striving to serve better. In the face of several operational challenges and evolving expectations, we chose to listen more, act faster, innovate smarter, and above all, put people first.”
Over the past year, under its current investor and management, KEDCO has implemented several customer-centric initiatives, including the deployment of smart metering systems, renewable energy solutions for improved power supply and access, digital transformation, enhanced operational efficiency through network upgrades and maintenance, and enhanced community engagement programs. These efforts have significantly boosted customer satisfaction and trust in the brand.
The Africa Brand Awards, one of the continent’s most respected platforms, celebrates excellence in branding, innovation, and service delivery across diverse sectors. The 2025 edition themed ‘Building Iconic Brands in Africa: The Strategic Role of Business Leaders’ attracted leading companies and industry stakeholders from across Africa, underscoring the event’s growing significance.
KEDCO’s emergence as a winner reinforces its growing reputation as a forward-thinking utility provider committed to powering lives and businesses with transparency, efficiency, and empathy.
Source: https://energynewsafrica.com
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