Ghana: Star Oil, GOIL Report Fuel Shortages At Some Retail Stations, Blame GRA ICUMS System Outage

Two major oil marketing companies in Ghana—Star Oil and GOIL PLC—have reported fuel shortages at some of their retail outlets.

In separate statements issued on Monday, the firms blamed the Ghana Revenue Authority’s Integrated Customs Management System (ICUMS) outage.

Star Oil noted that Friday was a holiday, and it had planned to lift petroleum products on Saturday, but the outage prevented all oil marketing companies (OMCs) from processing the documentation needed to load products.

The company said it had hoped the issue would be resolved by Monday, 9 March 2026; however, technical challenges with ICUMS are still ongoing.

“Because Star Oil stations record some of the highest sales per location relative to underground tank capacity, situations like this tend to affect us more quickly than others. We are closely monitoring the situation, and once ICUMS is restored, we will immediately resume lifting and restocking all affected stations,” Star Oil said.

GOIL PLC, on the other hand, said the unfortunate situation has affected its operations, with some stations across the country temporarily running low on products.

GOIL expressed deep regret over the inconvenience this may cause its valued customers.

“At GOIL, we fully appreciate the disruption this creates and sincerely empathize with our customers and transport operators who depend on our products daily,” the company said.

GOIL assured customers that it is actively engaging the relevant authorities to help resolve the issue as quickly as possible so normal supply can resume.