Ghana’s Public Utilities Regulatory Commission (PURC) has recovered over Gh¢1.5 million from customers found to have engaged in illegal connections or bill payment defaults to three utility companies.
The utilities, namely Electricity Company of Ghana (ECG), Northern Electricity Distribution Company (NEDCo), and Ghana Water Limited, recovered Gh¢511,921.88, Gh¢925,508.67, and Gh¢127,939.02, respectively, through PURC’s intervention.
This was contained in a press release issued by the Commission about its performance for the first half of 2025.
The release also showed that two utilities, ECG and GWL, paid combined compensation of Gh¢955,904.45. ECG contributed Gh¢69,794.48, while GWL contributed Gh¢886,109.97.
Between January and June 2025, the commission received 8,162 complaints, resolving 7,857 (96.26%). The remaining 305 complaints (3.74%) are under investigation due to their technical nature.
The highest number of complaints (4,228) were lodged against ECG, with 4,044 (95.65%) resolved. NEDCo received 3,152 complaints, resolving 3,064 (97.21%). GWL received 746 complaints, resolving 720 (96.51%).
The Commission also resolved 29 out of 36 complaints lodged by utilities against consumers, representing an 80.56% resolution rate.
Source: https://energynewsafrica.com
Discover more from Energy News Africa
Subscribe to get the latest posts sent to your email.