Ghana’s Public Utilities Regulatory Commission (PURC), has congratulated the country’s power distribution company, ECG, for going a step further to develop an application which seeks to enhance its services to consumers.
Last month, the ECG outdoored the ECG Power Mobile App which was developed internally by the staff of the IT Department.
The power app is intended to ease the frustration of consumers and enable them to purchase credit onto their smart and prepaid meters even at wee hours.
In a public notice sighted by energynewsafrica.com, PURC said:
“We also wish to assure the public that we are monitoring the performance of the App and encourage electricity customers on the appropriate electronic meters to take advantage of the improved technology for payment of bills, deposit money for prepayment meters, make enquiries and also lodge complaints with ECG.”
The PURC, nonetheless, emphasised that any customer who finds issues with the ECG Power Mobile App should report to the nearest ECG office and if not resolved, forward such complaint to the PURC for resolution.
Source:www.energynewsafrica.com
