Ghana: PURC Boss Pays Working Visit To Bono Region

The Executive Secretary of PURC, Dr. Shafic Suleman, and a team from the Head Office paid a working visit to the Bono Regional Office of the Commission on Tuesday, August 19, 2025. This visit was part of his nationwide working visit to familiarize himself with the activities of regulated utilities in the region.

His first visit included a Pro-Poor Water Project site at Kato, a community located in the Berekum East District, to monitor the project’s state and effectiveness. Dr. Shafic met with Ghana Water (GWL) and Northern Electricity Distribution Company (NEDCo), where both utilities presented on their operations, achievements, and challenges in the region.

Madam Janet Atebiya, Regional Quality Assurance Manager, on behalf of Regional Chief Manager Mr. Theophilus Tawiah Collins, presented on the success of paperless bill delivery to consumers and measures to meet consumer demand, as well as the status of the Wenchi Water Project. “The key challenges faced by GWL are the need for a water expansion project, especially in the Sunyani Municipality, to meet customer demand, and private borehole operators taking over GWL operations in the region,” Madam Janet added.

Mr. Peter Ayamga, HR Manager, representing Area Manager Ing. Eugene Addo, explained innovative activities for customer satisfaction, including revamping the Sunyani Customer Care Centre, extending operational hours to 6 am – 10 pm, adding zonal offices at Chiraa, Nsoatre, and Berekum, constructing a new 34.5 kV feeder in Sunyani and Mim, and upgrading the existing feeder’s capacity in Sunyani and Berekum.

Mr. Peter highlighted challenges faced by NEDCo, including over 51% of customers being in the lifeline bracket, negatively affecting revenue mobilization, infiltration of illegal meters, and substandard materials used for SHEP projects, causing financial losses.

In conclusion, Dr. Suleman assured GWL of the Commission’s support for the Sunyani Water Project, currently at a 10% stage, and assured NEDCo of support in addressing the challenge of illegal meters.

Source: https://energynewsafrica.com