The Upper East Regional Office of the Public Utilities Regulatory Commission (PURC) has achieved remarkable success in its operations within the first half of 2025.
At the beginning of this year, the office received a total of 636 complaints from aggrieved electricity and water consumers in both the Upper East and North East regions.
Out of these, 593 complaints were lodged against the Northern Electricity Distribution Company (NEDCo), while the remaining 43 were lodged against Ghana Water Limited (GWL).
NEDCo resolved 580 complaints, representing 97.8 per cent (580/593), while Ghana Water resolved 40 out of 43 complaints, representing 93 per cent (40/43).
Cumulatively, the total complaints resolved by the close of June stood at 97.5 per cent, with the remaining 2.5 per cent still at various stages of the Commission’s complaint management processes.
The remaining complaints are mostly related to faulty or damaged poles and transformers awaiting replacement.
Nonetheless, NEDCo has been able to replace five transformers and nine faulty poles within the same period under the PURC’s effective supervision.
An amount of GH¢385.00 was awarded in favour of a GWL customer.
The Upper East Region office of the PURC was opened in 2022 to bring its services closer to consumers in both the Upper East and North East regions.
Over the past three and a half years, the regional office has credibly performed its supervisory role over the two main utility service providers, resulting in many positives, including enhanced service provider-customer relationships, improved service delivery, and a deeper understanding of consumers’ rights and obligations.
Source:https://energynewsafrica.com
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