Ghana: COMAC Conducts Mystery Shopping Exercise At Fuel Stations In Five Regions

The Chamber of Oil Marketing Companies (COMAC), the umbrella body for oil marketing companies in Ghana’s downstream petroleum sector, has conducted a mystery shopping exercise at selected fuel stations across five regions in the northern part of the country.

The exercise covered selected retail outlets in the Northern, Savannah, North East, Upper East and Upper West regions, assessing customer service, product availability, safety awareness, forecourt practices and compliance with operational standards.

Led by COMAC Chief Executive Officer Dr. Riverson Oppong and supported by the chamber’s compliance team, the exercise involved direct engagement with selected retail outlets across the five regions.

COMAC said the exercise provided an independent assessment of how industry standards and customer service expectations are reflected in the day-to-day operations of fuel stations.

“Field engagements such as this help identify areas requiring improvement, highlight commendable practices, and strengthen COMAC’s understanding of compliance gaps and operational realities within Ghana’s downstream petroleum sector,” Oppong said.

He said the findings would support ongoing engagement with industry stakeholders and efforts to improve standards across the sector.

COMAC said it would use the insights gathered to promote a safe, compliant, efficient, transparent and customer-focused downstream petroleum industry.