The Public Utilities Regulatory Commission (PURC) says it has noticed with concern the challenges currently being experienced in vending by ECG customers on ECash and PNS Metering System.
Many customers of ECG especially those in Volta Region, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo have been unable to purchase credit on their card.
The development has forced them to sleep in darkness for the past two days.
In a statement issued Wednesday, ECG apologized to customers and assured that its ICT team is working to assiduously correct the anomaly and restore the system to normalcy.
The technical challenges seem not to have been resolved yet as many customers are still unable to purchase credit on their card.
To ensure that ECG customers do not continue to stay in darkness, the PURC in a statement issued by its Executive Secretary, Dr. Ishmael Ackah, said the Commission is closely monitoring the situation and is in full discussion with the ECG to address the issue.
“The Commission wishes to assure all affected customers of its commitment to ensuring the delivery of a safe and reliable utility service provision and to have the issue resolved quickly,” he said.
Source: https://energynewsafrica.com