The Public Utilities Regulatory Commission (PURC) has recovered over GH¢4 million for the Electricity Company of Ghana (ECG) in the first half of 2025 through customer complaint interventions.
According to a report by Ghana News Agency, the commission received 700 complaints between January and June in the Greater Accra Region.
Out of the figure, the PURC resolved 689, representing 98%.
These resolutions resulted in payments totaling GH¢4,295,445.64 to ECG and GH¢173,986.60 to customers.
The Greater Accra Regional Manager of PURC, Madam Gifty Bruce-Nelson, said a combined GH¢4,469,432.25 was disbursed to utility providers and consumers to promote sustainability and satisfaction.
“Quality of service tops the list of complaints, with 450 complaints where customers have challenges including frequent outages, faulty transformers, broken poles, and low water pressure, among others,” she said.
Madam Bruce-Nelson noted that complaints also included billing discrepancies, malfunctioning meters, and property damage due to outages. Most reports were submitted electronically (406), with others via phone (117), walk-ins (56), written submissions (53), toll-free calls (21), and field visits (4).
Compared to the same period in 2024, 804 complaints were made, with 233 electronic submissions. That year, ECG recovered GH¢11,441,875.55, and customers received GH¢552,972.69 through PURC’s efforts.
In her mid-year briefing is likely an error since the period under review is Q1, Madam Bruce-Nelson indicated that 555 complaints (79%) were against ECG, 109 (16%) against Ghana Water Company Limited (GWCL), and 36 (5%) against other utility providers or matters. She said the Commission had intensified public education efforts, conducted 20 visits to ECG service centers, and engaged in community, prepaid, and industrial monitoring.
“Power supply in all the communities visited was quite stable except for the Volo community, which complained of frequent power outages, which sometimes last for two days before power is restored,” she noted.
Source: https://energynewsafrica.com
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