The Public Utilities Regulatory Commission (PURC) is investigating complaints by some post-paid customers of the Electricity Company of Ghana (ECG) that they have been given higher estimated bills for about three months.
The Commission disclosed this in a statement issued and signed by its Executive Secretary, Dr Ismail Ackah, on Monday, September 4, 2023.
The Electricity Company of Ghana is responsible for power distribution in the southern part of the Republic of Ghana.
“The Commission is closely monitoring and investigating the situation where some customers were issued with perceived high estimated bills for May 2023, June 2023, and July 2023, to ensure amicable resolution of these issues,” Dr Ackah said.
He encouraged all affected customers to report such high estimated bills on their post-paid meters to ECG for resolution.
“If they are, however, not satisfied with the ECG resolution, affected customers can report to the Commission’s Regional Offices on the following contact numbers: Accra, 0540126201; Kumasi, 0540126202; Ho, 0540126206; Takoradi, 0540126203; Koforidua, 0540126205 and Cape Coat, 0540126208,” he added.
Dr. Ackah assured the Commission’s stakeholders of their commitment to protecting the interests of consumers and utility service providers.
Source: https://energynewsafrica.com