The Public Utilities Regulatory Commission (PURC) has launched investigations into the irregularities being experienced by some customers of Electricity Company of Ghana (ECG).
In a statement signed by its Executive Secretary, Mami Dufie Ofori, the Commission assured the affected customers that it would take appropriate regulatory actions when investigations were completed.
The Commission reiterated its commitment in protecting the interest of consumers and utility service providers with the aim of achieving quality utility service.
It would be recalled that the Institute for Energy Security (IES), on Monday, expressed concerns about the challenges prepaid meter customers of ECG were facing and called on the Energy Minister to intervene to resolve the issues.
Reacting to the issue, Managing Director of ECG, Kwame Agyeman-Budu admitted that the system is experiencing some communication challenges.
According to him, he personally experienced the same challenges when he purchased electricity credit.
In view of that, he said his outfit had informed the pre-paid meter vendor and is working to rectify the anomaly.
He urged consumers to exercise patience, saying the system would be restored to ensure that no-one is shortchanged.
Source: www.energynewsafrica.com
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