The Public Utilities Regulatory Commission (PURC), Ghana’s economic regulator for electricity and water, has issued a 48-hour ultimatum to the Electricity Company of Ghana (ECG) to address growing consumer complaints regarding the rapid depletion of prepaid electricity credits.
The directive follows an emergency meeting between the regulator and the power distributor after widespread complaints from consumers about prepaid electricity units running out unusually fast.
According to PURC, ECG has been instructed to submit a detailed report addressing the concerns and outlining the steps being taken to rectify the situation.
Last Wednesday, the Energy Minister, Dr. John Abdulai Jinapor, announced that the Energy Commission, PURC, and ECG had been given a seven-day ultimatum to investigate claims by some consumers that their prepaid credits were depleting rapidly.
Speaking on Accra-based Channel One TV on Thursday, February 26, the Acting Executive Secretary of PURC, Dr. Shafic Suleman, said the move is aimed at safeguarding consumer interests and ensuring improved service delivery.
“The consumer must be protected and safeguarded and must have equal access to ECG, and that is the focus. ECG is expected to work timeously to solve the problem,” he said.
Dr. Suleman expressed confidence that ECG would act swiftly to resolve the matter but warned that the Commission would not hesitate to apply lawful measures should the company fail to comply with the directive.
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