Ghana’s Minister for Energy and Green Transition, Dr. John Abdulai Jinapor, has given the Energy Commission, the Public Utilities Regulatory Commission (PURC), and the Electricity Company of Ghana (ECG) a seven-day ultimatum to investigate the alleged rapid depletion of prepaid electricity credits, following widespread complaints from consumers across the country.
The Minister directed the three institutions to conduct an impartial and thorough assessment of prepaid meters and billing systems to determine the root cause of the issue.
He stressed the need for transparency and accountability in order to restore public confidence in the electricity distribution system.
Speaking to the media in Tema on Wednesday, Dr. Jinapor said his ministry is taking the concerns seriously and has tasked the agencies with “getting to the bottom of the matter” by examining whether technical faults, metering irregularities, or billing errors may be responsible for the reported fast credit depletion.
He assured consumers that should the investigations confirm cases of overbilling or unfair charges, ECG would be required to compensate all affected customers.
In recent months, many prepaid electricity users have complained that their purchased credits are being exhausted much faster than usual, raising concerns about possible meter calibration problems, tariff miscalculations, or system inefficiencies.
ECG, which is responsible for electricity distribution to millions of households and businesses nationwide, has previously faced criticism over billing disputes and service reliability.
The Energy Commission regulates technical standards in the power sector, while the PURC oversees tariffs and protects consumer interests.
The Minister’s directive is expected to bring coordinated oversight among the three bodies to address the complaints and ensure fairness in the billing system.
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