The Electricity Company of Ghana (ECG) has opened a new district office in Juapong in the North Tongu District in the Volta Region.
The new fully-fledged district office will cater for customers in seven political districts namely Ho West, Asuogyaman, North Tongu, Shai Osudoku, Lower Manya Krobo, Yilo Krobo and Okere.
The services which will be available in the new Juapong office include payment of electricity bills; reporting of electricity faults; reporting of illegal connections; reconciliation of billing anomalies; provision of customer educational material on ECG’s operations; tips on efficient uses of electricity; applications for new service connections; applications for separate meter connections, general enquiries about electricity issues, and other related services.
Speaking at the commissioning of the district office, the Managing Director of ECG, Mr Kwame Agyeman-Budu said: “Our well-trained and dedicated staff are on hand to serve customers in the aforementioned areas.
“With the opening of this District Office today, we have created the necessary convenience for our customers who, hitherto, had to travel long distances to Somanya to access ECG’s services,” he explained.
He added that the best of ECG’s services have been brought right to Juapong and its environs.
Mr Agyeman-Budu explained that ECG has not relocated the Krobo District office from Somanya to Juapong because of the impasse between them and the youth groups in Yilo and Manya Krobo area.
He made a passionate appeal to all customers to pay their bills promptly and in full.
The Tema General Manager of ECG, Ing. Emmanuel Akinie said due to ECG’s mission of becoming a customer-focused energy service provider by 2024, it is believed that bringing services closer to customers would help ease travel time for them, as well as travel time on the company’s side especially where faults are concerned, thereby, creating a much more enabling working relationship between ECG and its customers to be served by the District Office.
He mentioned that areas such as Juapong, Volo, Vume, Dorfor Adidome, Torgome, Akwamufie, Apegusu, Mpakadan, Asikuma, Anum, Boso, Kissiflui Norvisi, Kpota and surrounding areas would now have easier accessibility when it comes to transacting business with ECG.
“We are committed to providing convenience in all our service delivery as well as providing value-added services to meet the expectations of our customers. Through strategic decisions, we hope to work towards these expectations, our mission and vision,” he said.
Source: https://energynewsafrica.com