Ghana’s southern electricity distribution company, ECG, has notified customers that due to technical challenges affecting the smooth service provision to prepaid customers, it will extend its working hours at all its district offices this weekend.

Many ECG customers have, for the past three days, struggled to purchase credit on their prepaid meters, either by using the ECG App or from vending outlets.

The situation has forced them to sleep in darkness for the past few days.

Last Thursday, the power distributor, in a statement, indicated that customers in the Greater Accra, Central, Eastern, Western, and Volta Regions can visit ECG district offices to purchase electricity.

Those in Kumasi, Tema, Nkawkaw and Takoradi are still not able to purchase credit on their prepaid meters.

The electricity company said it would extend its working hours at all district offices from 9:00 am to 4:00 pm on Saturday, October 1, 2022, and Sunday, October 2, 2022.

ECG assured its customers that its team is working “assiduously to rectify the anomaly and ensure a smooth service provision.”





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