Zambia: ZESCO Limited Launches Customer Service Mobile App

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Zambia Electricity Supply Corporation Limited (ZESCO) has launched a Mobile Application (Mobile App) aimed at improving service delivery by allowing customers to easily and quickly access information and get real time responses on services.

The Mobile App which has been developed internally by ZESCO is focused on allowing customers access services through their mobile phones at their convenience at the click of a button.

During the COVID-19 epidemic, the App comes in handy to meet the requirements for electronic engagement in order to maintain social distances.

“The Mobile App will be implemented in two phases and will not only reduce crowding in the walk-in customer centres, but also decongest calls to the National Call Centre. And this will promote real time responses to customer challenges,” a statement signed by Hazel M Zulu, Public Relations Manager for ZESCO Limited said.

The Mobile App will among other things, help customers to report faults and generate complaint numbers, allow checking of prepaid meter tokens in the event of misplacement of receipts, help in locating and identifying customer service centres within customers’ locations, track your new power connection/application status and access information on new connection requirements.

The mobile solution will require customers to download and install the application on their smart phones from distribution platforms such as the App Store (iOS) or Google Play Store (Android).

“We are excited about this App as it makes our mission of ‘making it easy for people to live a better life’ a reality,” the statement concluded.

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